Shipping Costs

The cost of shipping and packaging for items ordered is displayed automatically in your cart during the order process.

We ship parts all over the world to many different countries. If you cannot find your country or region please contact us for a shipping quotation on +44 (0)1428 682263 or e-mail us.

Delivery

UK Customers – We aim to deliver all in stock items within 7 working days. Any items that are not in stock may take longer. We will notify you of any delays by phone or email.

European Customers – We aim to deliver all in stock items within 7-10 working days. Any items that are not in stock may take longer. We will notify you of any delays by phone or email.

International Customers – We aim to deliver all in stock items within 14-16 working days. Any items that are not in stock may take longer. We will notify you of any delays by phone or email.

*Please Note, we cannot deliver to PO Box addresses overseas.

EU Customers Since BREXIT

From 1st January 2021 UK VAT will no longer be charged on European/EU customer orders/invoices.

It is important to now please note that local import taxes and duties will have to be paid once the goods arrive in your Country.

Your local import taxes and duties will vary from Country to Country and these fees are payable on delivery to the courier.

If you have an EORI number then please inform us at the time of ordering.

2026 Update for EU Customers: EU Customs Rules Have Changed.

As of 1st July 2026, goods valued at €150 or less are no longer automatically exempt from customs duty. Combined with existing VAT rules, this means additional charges for some shipments entering the EU.

What has changed?

The €150 customs duty-free threshold has been removed.

Low value shipments will be subject to a new flat-rate duty of €3 per line item. This charge is separate from VAT and any courier administration fees that may apply to the shipment.

November 2026: An EU-level handling fee of approx €2 per consignment is being considered. 

Customs

When ordering parts from Gartrac Ltd for delivery overseas, you will likely be subject to import custom duties and taxes which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country, with new rules now for the EU and you should contact your local customs office for information.

Additionally, when ordering from Gartrac Ltd, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.

Returns

Goods which prove unsuitable may be returned for credit or exchange if they are received by ourselves within 7 days of the despatch date. Subject to the following conditions:

1. Items/s are returned carriage paid, including export fees and duties.
2. Item/s are received in a re-saleable condition.
3. Item/s are returned complete with all packaging in good condition.  We reserve the right to levy a charge to replace product packaging which is damaged or defaced.
4. Item/s returned are subject to 10% handling charge.
5. We cannot accept any item/s which have been specially ordered for you or manufactured to your own specification for returns.
6. All returns are to be accompanied by a copy of the original invoice that the return products were invoiced on.
7. All returns are accompanied by a letter stating the reason for returning the item/s.